• Home
• History
• Team Biographies
• Operational Services
• Financial and Investment Services
• Online Sales Traning
• Profit-Improvement Packages
• Development Services
• Restaurant Services
• Hotel Manuals & Forms
• Sample Clients
• Associated Hotel Brands
• Trade Affiliations
• Map & Directions
• Time & Contact Manager®
• Great Destinations
• Careers
• Contact Us

Hotel Manuals & Forms

Employee Handbook

---

TABLE OF CONTENTS

I. Introduction
II. General Work and Employment Conditions
III. Your Pay
IV. Your Benefits
V. Your Appearance
VI. Your Company Record
VII. Safety and Security
VIII. General Rules and Guidelines
IX. Guest Service

 

I. Introduction

A. Welcome!
B. The Purpose and Use of This Handbook
C. About Our Hotel
D. Our Mission

Back to Top

II. General Work and Employment Conditions

A. Your Work Is Important
B. Guarantee of Fair Treatment
C. Your Responsibilities
D. Your Supervisors
E. Guest Contact and Courtesy
F. Working Relationships
G. Absence
H. Tardiness
I. Shifts
J. Staff Meetings
K. Disability Accommodations

Back to Top

III. Your Pay

A. Hours of Work
B. Overtime
C. Pay Periods
D. Paychecks
E. Tips
F. Pay-Rate Changes
G. Time Clock

Back to Top

IV. Your Benefits

A. Health Insurance
B. Paid Holidays
C. Paid Vacation
D. Social Security
E. Leave of Absence

1. Bereavement Leave
2. Personal Leave
3. Military Service Leave
4. Medical Leave
5. Family Leave
6. Court-Duty Leave
7. Parental Leave

F. Recognition Programs
G. Workers' Compensation Insurance
H. Unemployment Insurance
I. Your Uniform
J. Promotions and Transfers
K. Meals and Meal Breaks
L. Other Breaks
M. Credit Union
N. Employee Discounts
O. Eligibility for Benefits

Back to Top

V. Your Appearance

A. General Appearance and Grooming Standards
B. Non-Uniformed Employees
C. Name Badges
D. Gum Chewing

Back to Top

VI. Your Company Record

A. Changes to Your Company Record
B. Examinations and Permits
C. Employee Status Definitions
D. Employment at Will
E. Immigration Law Compliance
F. Employee Medical Records
G. Review of Your Personnel Records

Back to Top

VII. Safety and Security

A. Restricted Areas
B. Entering and Leaving the Property
C. Visitors
D. Guest Privacy
E. Smoking
F. Drugs and Artificial Stimulants

1. Drug Policy
2. Pre-Employment
3. Post-Accident
4. Fitness for Duty

G. Suspicious Persons and Conditions
H. Emergency Procedures
I. Code of Safe Conduct for All Employees

1. General Safety Rules for All Employees
2. Fire Safety Rules for All Employees
3. Electrical Safety Rules for All Employees
4. Pedestrian Safety Rules for All Employees
5. Driving Safety Rules for All Employees
6. Back Safety Rules for All Employees

J. Keys K. Hazardous Materials
L. Inspection Policy

Back to Top

VIII. General Rules and Guidelines

A. Lockers and Locker Rooms
B. Solicitation and Distribution
C. Harassment
D. Equal Employment Opportunity
E. Employee Parking
F. Check Cashing by Employees
G. Cash Advances
H. Telephone Calls
I. Employee Dining
J. Bulletin Boards
K. Disciplinary Procedures
L. Grievances
M. Arbitration
N. Your Honesty
O. Resignation
P. Involuntary Termination
Q. Exit Interview
R. Prohibited Activity
S. Energy Conservation
T. Cost Controls
U. Open-Door Policy, Suggestions and Ideas
V. Personal Mail
W. Electronic Information
X. Job-Related Injuries and Illnesses
Y. Employment of Relatives
Z. Conflict of Interest
AA. Religious Accommodation
BB. Voting Time Off
CC. Video and Audio Surveillance and Recording

Back to Top

IX. Guest Service

A. Guest Greetings
B. Guest Conversation
C. Guest Comments
D. Guest Problems
E. Lost Articles Employee Agreement

Back to Top