Hotel Manuals & Forms

Safety, Security & Emergency Procedures Manual

Section 000: Introduction and General
Section 100: Employee Injury and Illness Prevention Program (IIPP)
Section 200: Guest, Visitor and General Safety and Security
Section 300: Key Control
Section 400: Emergency Procedures
Section 500: Security Department
Section 600: Bibliography and Acknowledgment

SUMMARY OF SAFETY, SECURITY & EMERGENCY FORMS
SUMMARY OF TABLES AND CHARTS

Section 000. Introduction and General

Introduction

001 Introduction

General

011 Safety Policy
012 Safety and Security Committee *
013 Safety and Security Records *
014 Government Inspections
021 Safety Officer
031 Hotel Instant Camera

* Not included in the Guest Service/Night Audit Version

Section 100. Employee Injury and Illness Prevention Program (IIPP)

"All work is a process and every process has a way of being done without injury to people or property." Matsen Insurance Brokers

100. Introduction and General:

101 Legal Requirements *
102 Written Injury and Illness Prevention Program Summary *
103 General Manager's Safety Responsibilities
104 Supervisors' Safety Responsibilities
105 Employees' Safety Responsibilities
106 Workers' Compensation Insurance *

110. Safety Training:

111 Safety Communication to Employees *
112 New-Employee Safety Training Record *
113 Safety and Security Training and Supervision *
114 CPR Training *
115 Fire-Extinguisher Training *
116 Workers' Compensation Training *
117 Injury Treatment Agreement *

120. Work-Place Hazards:

121 Guide To Hazard Identification *
122 Safety Inspections *
123 Correction of Work-Place Hazards *
124 Equipment Safety *
125 Bloodborne Pathogens *

130. Safe Conduct:

131 Code of Safe Conduct for All Employees
132 Personal Protective Equipment
133 Code of Safe Conduct for Storerooms
134 Repetitive-Motion Injuries
135 Code of Safe Conduct for Room Attendants
137 Code of Safe Conduct for Laundry Attendants
138 Code of Safe Conduct for Maintenance Staff
139 Code of Safe Conduct for Front-Office and Back Office Staff
140 Code of Safe Conduct for Staff Working in Kitchen Areas
151 Safe Use of Ladders 152 Bloodborne Pathogen Precautions
153 Safe Handling of Chlorine
154 Carbon-Monoxide Safety
155 Safe Use of Machines
156 Lockouts and Tagouts *

160. Accident, Injury and Illness Response:

161 Employee Accident Investigation
162 Employee Injury or Illness Administrative Requirements *
163 Reporting of an Employee Death *
164 First-Aid Supplies *

* Not included in the Guest Service/Night Audit Version

Section 200. Guest, Visitor and General Safety and Security
200. Introduction and General:

201 Guest, Visitor and General Safety and Security Introduction
205 Annual Safety Checklist *

210. Fire-Safety Programs:

211 Hotel Fire Causes
212 Fire-Response Team
213 Fire Drills *
214 Employee Smoking *
215 Fire-Extinguisher Inspections *
216 Fire Department Inspections *

220. General Security:

221 Guest Records and Information
222 Trespass
223 Prostitution
224 Problem Guests
225 Guest-Room Entry
226 Guest Accident Response
227 Safe Evacuation Planning
228 Guest Loss Response
229 Closed-Circuit Video
232 Company Vehicle Safety *
234 Swimming Pool and Pool Deck Safety

240. Security of Hotel Assets:

241 Security of Hotel Supplies and Equipment *
242 Management Response to Suspected Employee Theft *

250. Incident Response:

251 Incident Report
252 Incident Response Bag

260. Guest Safety:

261 Guest-Room Safety and Security Features

* Not included in the Guest Service/Night Audit Version

Section 300. Key Control

310 Administrative Key Control
315 Administrative Key Production
330 Guest-Room Key Control
340 Emergency ("E") Key Section

400. Emergency Procedures

401 Introduction to Emergency Procedures
402 Assault or Battery
404 Bomb Threat
406 Burglary, Break-in and Vandalism
408 Civil Disturbance
412 Company Vehicle Accident
416 Computer Failure
420 Death
424 Drowning
428 Earthquake
432 Elevator Emergency
436 Employee Injury or Illness
440 Evacuation
444 Explosion
448 Fire Emergency
452 Fire-Extinguisher Use
453 First Aid
455 Flood
458 Gas Leak
461 Guest Request For Non-Emergency Medical Attention
464 Guest-Room Access in an Emergency
468 Lightning Storms
472 Medical Emergency Care
476 Power Failure
479 Robbery
482 Severe Winter Weather
485 Telephone System Failure
488 Threat
491 Toxic Gas
494 Weapons
497 Wind Storm and Tornado

Section 500. Security Department

500. Introduction & General

501 Security Department Introduction
502 Security Department Mission Statement

510. Staffing:

511 Security Department Staffing Guides
522 Position Description, Security Officer

550. Security Department Procedures:

576 Security Report Section

600. Glossary, Bibliography & Acknowledgement

650 Safety and Security Glossary
680 Bibliography
690 Acknowledgement

Hotel Manuals & Forms

Safety, Security & Emergency Procedures Manual

TABLE OF CONTENTS