Welcome to Hotel Pros and thank you for taking the time to visit our Site (www.hotelpros.biz), also referred to as (“company”, “we”, “us”, or “our”).
WHAT INFORMATION WE COLLECT
In a Nutshell: We may collect personal data from you when you access and use Hotel Pros’ services, both information you provide such as name and contact information, as well as information automatically collected such as an IP address.
We collect personal data in two ways: personal information that you choose to disclose to us, and information that is automatically collected when accessing the Site. The personal information that you voluntarily provide us is collected in the case of signing up for certain services such as our email newsletter. Additional data may be collected when you participate in our social media account pages, such as posting messages in our forums and discussion posts, commenting on our blog, entering contests and giveaways, or otherwise contacting us through email to get started. On the other hand, some information is collected automatically when you visit our websites, such as IP addresses and browser and device characteristics. The information we collect automatically when you utilize www.backtobaseline.com does not reveal your unique identity. It only uncovers device and usage information such as language preferences, operating system, device name, country, location, a report on how and when you use our Site, and other non-personal technical data. Primarily this data is needed to maintain our Sites security, and to provide internal analytics and reports so we may optimize the users experience. The personal data that we collect is dependent on the framework of your interactions with our Site, the choices you make to subscribe, and the activities you participate in. In particular, the personal information we may collect in connection with:
Contact Information: We may collect your first and last name, email address, mobile or other phone number, mailing address and postal code when you fill out a contact form, inquire about our services, sign up for our mailing lists or enter any giveaways or contests we may offer.
Communications and Surveys: We may also collect any information you provide to us in your communications with us, including through emails you send us, exchanges with your service providers, and through our social media channels. On occasion, we will ask our clients to provide feedback by completing a survey, and we will collect any information you choose to provide in completing a survey in hopes to provide the best customer experience possible.
Transaction Information: There are times when collect data necessary to process your payment if you make purchases, such as a credit card number, billing address, the services purchased, and the security code associated with your payment channel. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal payment information.
Social Media and Third Party Sources: If you interact with Hotel Pros through social media networks (such as by clicking a Facebook “like” button) or by a “check in” through social media, information may be made available to, and collected by Hotel Pros through those social media profiles and accounts. This information may include your profile information such as your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture, URL, and any other information that you choose to make public. We may also collect limited data from other third party sources such as public databases, marketing partners, and other outside public sources.
Usage Information: Certain information may be automatically collected about how you use and interact with the Site, such as the time and duration of your visit, the pages you access, the features and content you engage with, and how you interact with our pages, features, and contents.
Technical Information: When you access Hotel Pros’ Site, we may automatically collect information about your browser, device, Internet connection, operating system, time zone, page response times, and errors.
HOW WE USE YOUR PERSONAL DATA
In a Nutshell: We use your information to provide you with the services you request, fulfill our contract with you, comply with legal obligations, respond to your inquiries, deliver relevant and curated content, and to satisfy our other legitimate business purposes.
Hotel Pros uses your personal data for a variety of business purposes because we have a legitimate business interest in providing exceptional organizing and productivity services to our clients, and other interested individuals. We process your personal data for legitimate business interest (“Business Purposes”), in order to fulfill a contract with you (“Contractual”) with your consent (“Consent”) and for compliance with legal obligations (“Legal Reasons”). In particular, we may use your personal data that we collect or receive for the purposes listed:
To Process Administrative Duties: We may use your personal information to process and perform our contractual relationship with you, our client, and recipient of certain services such as organizing and productivity consulting, including providing you with administrative communications, announcements, billing notifications, and appointment reminders. We reserve the right to use any contact information we have on file to communicate with you in regards to your service sessions.
To Send You Promotional and Marketing Communications: We may use your personal information to send you newsletters, information about our services, promotions and discounts, special offers, and information about our business partners and affiliates that we think you may find interesting. If you do not wish to receive any marketing emails, you can opt-out of future mailings at any time by clicking on the unsubscribe link located on the bottom of the relevant email, or by contacting us at firstname.lastname@example.org
To Provide a Personalized Experience: As our valued client, we may use your personal data to provide a more pertinent and curated experience that takes into account your unique style and preferences.
To Provide Testimonials: With your additional consent, we may post testimonials to our Site that contain certain personal information such as first name, city/state, and comments. Testimonials will only we displayed through an additional written consent, and may be updated or removed at any time by contacting us at email@example.com.
To Request Feedback: We may use your personal data to request feedback regarding your experience in the form of a survey or other types of communications. We may contact you about your use of the Site in order to provide a better experience in the future.
To Protect Our Site and Enforce Our Terms, Conditions, and Policies: We may use your information in order to keep our Site safe and secure, including for fraud monitoring and prevention. We use your personal data for these purposes when it is necessary to protect, exercise, and defend our legal rights in regards to our Terms, Conditions, and Policies that you have consented to when using our Site.
To Respond to Legal Requests and Prevent Harm: In the event that we receive a subpoena or serious legal request, we may need to use your personal information we hold to best establish how to respond.
To Conduct Other Business Purposes: We use personal data for other Business Purposes, including: to improve our services, identify usage trends, develop new businesses and solutions, perform market research, market our business, determine the effectiveness of campaigns and marketing strategies, as well as other legitimate purposes to improve your experience.
HOW WE SHARE YOUR PERSONAL DATA
In a Nutshell: We only share you personal data with your consent, and we do not otherwise share any identifiable personal information to third parties, except when required by law.
Hotel Pros does not sell, rent, or otherwise share your personal information with anyone, including your name, email address, or any other identifiable data. We only share and disclose your information when we have received your consent or to the extent required by applicable law. The following reasons are the only situations in which we may share your information:
Compliance and Protection: We may disclose your personal information as required by law or legal process including: governmental or law enforcement requests, judicial proceedings, court orders, investigations of suspected fraudulent or illegal activity, response to a subpoena, or in situations in which we deem it is necessary or appropriate to prevent physical harm or financial loss, or otherwise to protect the rights and safety of Hotel Pros employees, its affiliates, clients, or others.
Service Providers, Vendors, and Consultants: We may share your data with other individuals or companies who perform services or functions on our behalf and require access to certain information to perform that work. Examples of this include: providers who help Hotel Pros maintain our website, send direct mail, create email campaigns, manage our client list and administrative records, data analysis, payment processing, hosting services, customer service, and marketing assistance. We take extensive measures to ensure that all of our service providers access and use your personal information only to the extent that is absolutely necessary to perform their duties, and may not use it for any other purpose.
Social Media and Third Parties: We may share information with social networks when you opt to interact with the Sites (e.g. when clicking a Facebook “like” button). We currently use the following third party platforms: Mail Chimp, Square Space, G Suite Email, Gmail, and Google Drive. Please note that we do not control these third parties or their privacy practices, and we encourage you to review their respective polices.
Following Your Consent: Hotel Pros may disclose any other personal information for any other purpose with your expressed consent.
General Users: When you interact with the Site, for example, by posting a comment, such personal information may be made public outside of the Site. Similarly, other users will be able to view your comments, activity, and communicate with you within our Site.
EUROPEAN ECONOMIC AREA & INTERNATIONAL INFORMATION
In a Nutshell: We may transfer, store, and process your personal data in countries other than your own.
Hotel Pros’ servers are based in the United States, and if you access our Site from outside of the United States you need to be aware that your country may not have the same data protection laws as ours.
Your Rights: You have the right to request access to the personal data we maintain about you, to request the restriction of processing your personal data, and to object to that processing on grounds relating to your particular situation. You have the right to unsubscribe from any marketing communications we may send you at any time. Furthermore, you have the right to request erasure of your personal data from our system as provided by applicable law. Where technically feasible and after your written request and verified identification, we will provide you a copy of your EEA personal data in a commonly used format. If you wish to exercise any of these rights, please contact us at firstname.lastname@example.org. Please allow us reasonable time to respond to your request. If you have not heard from us within 2 months, please resubmit your request again.
In a Nutshell: Once your cell phone number has been provided to us, we may elect to communicate with you via this method and you are solely responsible for all associated costs from your telecommunications carrier.
Hotel Pros may give you the opportunity to provide your telephone number, and elect to communicate with us by using text messages including but not limited in connection with scheduling an appointment or consultation. By providing your number, you are expressly consenting to receiving text messages from us, and you also understand and agree that data rates and charges may apply. You are responsible for all associated costs assessed by your telecommunications carrier. Please note that you may opt out of receiving text messages from us at any time by contacting email@example.com. Please allow five business days to process all requests.
LINKS TO THIRD-PARTY SITES
In a Nutshell: We are not responsible for the privacy practices, contents, or nature of any third-party providers who advertise, but are not affiliated with our website.
Hotel Pros may provide links to or otherwise enable you to connect with other Sites, apps, or social media platforms (collectively “Third-Party Sites”). We do not control these Third-Party Sites are we are not responsible for the practices employed or the content contained therein. When links are provided by Hotel Pros this is solely for informational purposes and acts as pointers for topics that may be useful to the user. If you choose to use any Third-Party Site, any personal data collected by such Sites are controlled by the privacy practices of the Third-Party Sites, and not by Hotel Pros. When leaving our Site to visit another Site, our Privacy Practice is no longer in effect. We strongly encourage you to read and review the privacy polices of any Third-Party Sites before use, as their practices may differ from ours.
In a Nutshell: We retain the personal data we have collected until you contact us to let us know you want us to delete your personal information.
In order to delete you personal information, simply contact us at firstname.lastname@example.org letting us know you would like your information deleted. This may be done at anytime, but please allow five business days to process your request.
PROTECTING YOUR PERSONAL DATA
In a Nutshell: We aim to protect you personal data, in accordance with any applicable laws, through a system of technical and organizational security measures.
Hotel Pros maintains technical and organizational safeguards to ensure appropriate levels of security and confidentiality of any personal information we process. However, we cannot guarantee that the Internet is fully secure. We do our best to protect your personal information as if it were our own. We highly recommend only accessing the services within a secure environment, and please remember that email is not recognized as a secure means of communication. Certain personal information may be securely transmitted through Secure Sockets SSL, 128 bit encryption services, and pages using this technology will have URLs that begin with HTTPS instead of HTTP.
INTENDED FOR USE BY ADULTS
In a Nutshell: We do not knowingly collect personal data or market our services to children under 18 years of age.
We do not knowingly solicit personal data from individuals who are under 18 years of age, and by using our Site you represent that you are at least 18 years of age or that you are the guardian of such a minor and consent to your dependent’s use of the Site. If at any point we discover that personal information from users under the age of 18 has been collected, we will immediately delete the data and take reasonable measures to correct our records.
YOUR PRIVACY RIGHTS
In a Nutshell: You may review, change, or terminate your collected personal information at any time.
(i) To request access and obtain a copy of your personal data
(ii) To request rectification or erasure
(iii) To restrict the processing of your personal data
(iv) If applicable, to data portability
(v) To object to the processing of your personal information
We consider and act upon any request with regards to the applicable data protection laws. In the case where we have received your consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of the processing before its withdrawal.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us.
CALIFORNIA RESIDENTS: SPECIFIC PRIVACY RIGHTS
In a Nutshell: If you are a California resident, you have specific rights regarding access to your personal data.
If you are a California resident, you have been granted specific privacy rights through California Civil Code Section 1798.83, also known as the “Shine the Light” law. This law permits California users to request a free of charge notice describing the categories of personal data we share with Third-Parties for their marketing purposes and the names and addresses of the Third-Parties to which we have disclosed personal data about you within the past year, if any. You may make one request per calendar year, and the information must be provided in a standardized format. If you are a California resident and would like to exercise these rights, please submit your request in writing to us using the contact information provided bellow. Please allow up to thirty days for a response.
CONTACT HOTEL PROS